MNO3702: Negotiations and Conflict Management Case Study, NUS, Singapore Alice is an 18-year-old girl who belongs to a middle-class family and stays in a newly built condominium with her parents

Conflict Management – Assignment Question

Case Study

Alice is an 18-year-old girl who belongs to a middle-class family and stays in a newly built condominium with her parents. She has studied in a girls’ school right from her childhood. She is currently pursuing her undergraduate studies at a renowned local pre-university college. She is currently in her second year. As a person, she is a little reserved and has a small friend circle. She takes some time to open up to people.

Alice noticed that as soon as she entered college, there was a drastic change in her parents’ attitude towards her. According to her, her parents had become over-protective, and suspicious, and argued with her almost on a daily basis. Her parents didn’t like her meeting school friends and especially boys and kept a check on her calls and messages. She was not at all comfortable with the restrictions her father had put on her. Alice was increasingly feeling restless and agitated.

At times, she used to also answer them back which led to further conflicts and fights. Alice was scared of her father and believed that her father would never listen to her. Alice assumed that talking to him was of no use.

Due to the constant conflicts with her parents, Alice became stressed and realized that she is not able to concentrate properly on her studies and she is lagging behind in her academics as well. Since she was not able to deal with the situation, her studies were getting impacted really badly. That is when she decided to seek help from a counselor.

Assignment Task

Using the conflict assessment tools discussed in the module, analyze and explain the causes of conflict in the scenario using theories and/or concepts discussed in this module. If you were in Alice’s place, using theories and/or concepts discussed in this module, discuss how you could have prevented the conflict from escalating.