Singapore has emerged well from the COVID-19 pandemic. The island was first affected by imported infections in late January 2020. Since then, the crisis has seen tens of thousands of residents infected – Singaporeans, Permanent Residents, and Migrant Workers – including professional, blue-collar, and domestic workers.

Assume that Singapore has fully lifted the COVID-19 guidelines with effect from 13 Feb 2023. You are an operations manager in a car distributor showroom one of the major car brands in Singapore.

Your Managing Director has asked you to devise a Business Continuity Management Framework to help the company emerge from the COVID-19 crisis and other challenges facing the car distributor industry. However, the government expects future waves of infection for a few more years but leaves the details to the individual companies. Assume that your company has a moderate budget of about SGD $0.5 million to implement your recommendations.

Outcomes

• Apply their knowledge of the development stage of a Business Continuity Management program in a simulated business context.
• Derive meaningful conclusions and recommend ways to prepare a Business Continuity Management (BCM) Framework that the program developed is realistic, practical, and relevant for the company concerned.
• Demonstrate how Artificial Intelligence (AI) tools i.e. ChatGPT can be used to improve their submission.