Business Process and Systems Assignment, NUS, Singapore: Using the specific operations performance objectives, it can be argued that B&M is focused on satisfying its customers’ requirements

Using the specific operations performance objectives, it can be argued that B&M is focused on satisfying its customers’ requirements for fast and dependable services at a reasonable market price through strategic partnerships that assist its customers in improving the services it offers (value for customers). Specifically, you should:

⦁ Outline the essential components for ‘effective business operations management (creating value for the customer) for B&M’s operation within the UK.

⦁ Use a soft systems methodology to evaluate the issues B&M might face if they decide to introduce hybrid facilities to allow their customers to continue shopping in-store, as well as ‘order goods online and have these delivered to the door’ to compete in the marketplace. Support your discussion with appropriate business operations and business process models (i.e. the five operation objectives and the Four Vs (volume, variety, variation, and visibility), customer value, the service gap model, etc.).

1. Critical analysis and evaluation of customers’ digital experience, and how the new model will enhance the customer’s experience.

2. Innovative ways to serve their customers better.

3. Consider the services that are unique and beneficial to B&M.

4. Consider customer value for shopping online and in-store (which market sector are they chasing by changing the business model.

5. Comparison of different solutions with costing and choose one solution to take forward with reasoning.

6. The following models are not to be included in Porter or Swot you may use these for your own research.

7. Writing should be essay style (Synthesise), with no bullet points, no graphs, no tables or pictures.

8. Appendices not allowed.

For the new system, you should include Root Definition, and CATWOE and produce a detailed “Rich Picture” (hand drawn) to fully illustrate your answer. Your rich picture must indicate the problems as well as the solution. (Not included in the word count).

Discuss how B&M’s managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process (“TO BE” business process plan) (About six hundred words).

0. This part should concentrate on the new solution only, as discussed in parts one and two.

1. Analyse the resources required and costs for implementing the new process (“TO BE” Business Process Plan).

2. Support your discussions with the Performance Model, management of change, etc. (not Maslow).