You are to lead a team with the goal of improving hospital quality services for Novena Hospital Endoscopy Department. Your team is to identify areas for improvement. Based on the team’s suggested areas of improvement, the team is to

• Formulate a business question you want to find out more (e.g. what is the trend like? Which sector is doing well or badly?) 
• Suggest what relevant indicators and data to collect
• Design a spreadsheet or a table of variables
• Show a sample of the design spreadsheet/table and its data collection
• Create a sample dashboard to help you visual/address your query 

• Make recommendations to your management team In your report, you are to include the following:

1. Background of the case 
2. Explain the rationale of the business question of what you want to achieve
3. Justify the selection of the relevant indicators 
4. Explain how the dashboard answers your business query.
5. Explain how your recommendations are going to improve the service quality.