Project 1 – Airside Performance Standards

The main objectives of this project are:-

• To understand the importance of choosing appropriate airside performance indicators;
• How to set appropriate and realistic performance standards (“SMART” Goal) for each airside activity; and subsequently
• How to monitor and measure the performance of ground service providers in achieving the set performance standards.

This is an individual Project. The scope of the project is given below.

Written Report Part I

• You are required to briefly describe the objective of this Project and elaborate with an example of what constitutes a “SMART” goal (standard)
• You are required to propose a list of 5 suitable airside activities supporting the operations of aircraft with a brief description of each activity
• Propose a suitable performance indicator (either in terms of capacity, efficiency, safety/security, customer service or financial sustainability) for each of the 5 airside activity proposed above with a brief description of each performance indicator proposed
• Propose a corresponding suitable performance standard for each of the above 5 performance indicators with a brief description of each performance standard proposed