KTS is a saving and credit cooperative society (SACCO) operating in Kenya, where it is considered a large SACCO with an asset base of Kshs 2.4 billion and a large membership of above 13,000 members. It was registered in 1976 and started operations in 1978 with an initial membership of 11 who were all in one profession, but, over the years, there has been consideration to extend and accommodate members from other professions both in private and public sectors in an effort to raise their asset base and serve more people.

The SACCO is located in the South Eastern region of Kenya, and all its five branches are in the same region. A SACCO is a microfinance institution where members come together to contribute for the common good of all, and it is unique because shareholders are the customers which give them the democratic right to run the business.

In most cases, the membership is drawn from members of the same profession. The SACCO is owned by members who make deposits and obtain loans from it, has a board of directors who are elected members to sit in the executive board, its operations are run by a Chief Executive Officer (CEO), deputy CEO, Finance Manager, Marketing Manager, Front Office Service Activity Manager, Internal Audit Head,

Head of Communication and Technology, and Credit Section Head, each who has a deputy and a team of employees in each department. All these parties need to communicate in good time and effectively to enhance the efficiency of the operations of the SACCO. Due to the socio-cultural factors that predominately govern behavior and interactions in Africa, the organization has specific dynamics in its internal communications that have blended culture and modern management.