Scenario 1

Three new members from another division are set to join your division. Their previous division is closed down due to management decisions. As a Leader, what are the approaches/solutions you will implement in having your current team member and the new members work together in performing the best result?

Scenario 2

Jack is a capable person on his task and always delivers his work on time. Unfortunately, he is having issues in cooperating with other colleagues and often offended their opinion. As a team leader, what is the corrective action to end this conflict?

Task 1

In your Sales Division, there are always hard to retain an employee. The sales team finds it hard to work in the organization. What is your plan for hiring a new team of Sales Advisors and also the retain the current sales team?

Task 2

As a Customer Service Manager, it is always important to unite your team to work and deliver their best. At the same time, the rating of customer service is dropping at the score of below average. What is the approach in your role as a leader to get your team to unite and perform their best again?