University | Singapore University of Social Science (SUSS) |
Subject | ICT265: IT Service Management Fundamentals Assignment |
ICT265: IT Service Management Fundamentals Assignment, SUSS, Singapore: Value is not a fixed term. It is subject to the perception of the stakeholders, whether they are the customers
Question 1
Question 1a
‘Value is not a fixed term. It is subject to the perception of the stakeholders, whether they are the customers or consumers of service or part of the service provider organisations.’ Describe any FIVE (5) specific instances in the case study through which Gillian Tans, CEO, Booking.com validates the above statement within the context of Booking.com.
Question 1b
Competitors of Booking.com operated in a ‘merchant model’. Explain what a service alliance is and what service relationships are relating to such a ‘merchant model’.
Question 2
Question 2a
Explain the guiding principle of ‘progress iteratively with feedback’ and describe using any SIX (6) comments made by David Vismans, Chief Product Officer, on how Booking.com has followed this guiding principle.
Question 2b
Identify the importance of “feedback” and discuss it with reference to Booking.com.
Buy Custom Answer of This Assessment & Raise Your Grades
Question 3
Question 3a
In the case study, identify TWO (2) statements made by Gillian Tans of Booking.com that align with the guiding principle of ‘Keep it simple and practical’. Explain the alignment between the principle and the statements.
Question 3b
Describe how the ‘Organisations & People’ dimension of Booking.com is defined. Discuss with respect to the organisation culture and shared values of the organisation.
Question 4
Question 4a
Explain the purpose of a service desk and its key aspects relevant to Booking.com.
Question 4b
Advise Booking.com on how a good service desk may be established as well as how service desk staff may be acquired and developed.
Question 5
Question 5a
Explain the ITIL guiding principle of “think and work holistically”. Compare “think and work holistically” to the Booking.com “Flywheel concept” and discuss any similarities.
Question 5b
While Agile shares many common themes with ITIL, identify and explain how each of the FOUR (4) values of the agile manifesto aligns with the ITIL guiding principles.
Hire a Professional Essay & Assignment Writer for completing your Academic Assessments
Do you need help with your ICT265 IT Service Management Fundamentals Assignment? do not stress now we provide dissertation help in Singapore and assignment help service Singapore University of Social Science (SUSS) Singaporean students now have the opportunity to access our premium services.
Tags:-
- ELG101: Discovering Language Assignment, SUSS, Singapore: Speakers are creative users of the languages they speak. In our everyday interaction
- ELG101: Discovering Language Assignment, SUSS, Singapore: Demonstrate the articulation of the words in the above data set using the International Phonetic
- Principles of Project Management Individual Assignment, SUSS, Singapore: You are appointed a Project Manager in charge of organising and planning a project
- COR2223: Frontiers of Modern Computing Final Written Assignment, SMU, Singapore: Write a short story imagining a future scenario and how one or more of the modern computing technologies
- AC2101: Accounting Recognition and Measurement Assignment, NTU, Singapore: If NTU-C were to record the abovementioned transactions on 31 January, 28 February and 15 March 20×2
- BSE217: Motor Development, Control and Learning Assignment, SUSS, Singapore: Create a rating scale or categories of differentiation to rate the movement proficiencies of the individual
- BSE217: Motor Development, Control and Learning Assignment, SUSS, Singapore: Discuss the main theoretical foundations of Ecological Dynamics Theory
- NCO201: Learn To Learn, Learn For Life Tutor-Marked Assignment 2, SUSS, Singapore: Create a learning plan. Use this template to create your learning plan
- NCO201: Learn To Learn, Learn For Life Tutor-Marked Assignment 2, SUSS, Singapore: Self-reflection is a critical part of learning. By looking back at your process and analysing
- BPM301: LCC and Sustainable Design and Construction Assignment, SUSS, Singapore: A developer is building a new 3-storey sports complex on a 10-year leasehold land
UP TO 15 % DISCOUNT