A) Identify an IT infrastructure needed for the chosen organization. Consider the following as well:

• What are the key components that make up an IT infrastructure for an organization?
• What are the business functions supported by the IT infrastructure setup?

B) Identify one IT service you aim to implement in the sector to improve its service quality. Please do not just state the functional requirements of your systems.  As a start, you should consider the availability, reliability, and service downtime as suitable service standards for your IT services.  You may need to consider carefully some of the following:

• Who are your customers?
• What are the business values offered by the chosen IT service?
• What are the service standards that are important to the customers?

C) Recommend the service operations processes/functions required with justifications. Describe the activities for the key management processes/functions needed to maintain the service standards committed to customers according to the SLA.

D) Give a scenario to illustrate how service transition processes and activities can be applied. This topic requires your team to identify one scenario where changes to IT services are needed. You should identify the key activities needed for handling the changes under the service transition phase. Do not forget that service transition plays an important role in the service lifecycle and many stakeholders would be involved.