Question 1

Organizations are facing uncertainties and disruptions in business operations in the current economic and social environment with rapid changes. For example, during the Covid-19 pandemic, many business processes have been adjusted or even redesigned to incorporate various safety measures which bring various challenges in business operations.

Lean Six Sigma is an effective methodology and tool which has been applied successfully in various organisations in process improvement. Appraise the use of this methodology in process improvement in an organisation/industry by selecting an organisation/industry and writing a case summary on the successful application of Lean Six Sigma in process improvement in the selected organisation/industry.

The information about the case can be from various reliable sources, e.g., journal articles, publications of well-known organisations, government and industry reports, etc.

Provide a summary on the case study. You need to include the following aspects in the
summary:
a. a brief description of the process in the organization/industry,
b. the problems/issues in the process,
c. the improvement objective,
d. the approach of Lean Six Sigma,
e. the major steps of the approach,
f. the achievement after improvement,
g. the lessons learnt from the case study, etc.

Question 2

Background

“Every-day Learning” Recruitment Process Every-day Learning is a private education group that offers various enrichment and tutoring courses for different age groups of students in Singapore and a few overseas markets. Due to the growing demand and enrolment as well as the employee turnover during the Covid-19 pandemic, the group regularly recruitments both tutors/teachers and executives to teach/develop and manage various courses.

Course managers have complained that the Human Resource (HR) department is not recruiting the staff fast enough to serve the growing demand. The HR Director – Lucy Tan looked into the matter to improve the recruitment process. Lucy came to know that you have completed a Lean Six Sigma course. On 1 August 2022, Lucy called you into her office and appointed you to lead a Lean Six Sigma project team to improve the recruitment process to reduce the average time taken to recruit staff in the organisation by at least 30% in three months.

(a) Propose an appropriate project name and define the project objective. Discuss the VOC and define the CTQ (Project Y) for this project.

(b) Develop the SIPOC diagram for a typical recruitment process which may not be necessarily the same as the recruitment process in Every-day Learning. Examine the key factors that affect the speed of the recruitment process.