Question 1

Environmental, Social, and Governance practices are becoming important considerations for businesses. ESG practices are also advocated within the Business Excellence Framework. The Business Excellence Framework is a roadmap for businesses to build a competitive business.

(a) Describe in your own words what are the common Environmental, Social, and Governance [ESG] practices that businesses should implement.

(b) Define what is Sustainable Development. Illustrate how good ESG practices in a business will support sustainable development. [note, maximum word

Question 2

Philip B Crosby is a well-known advocate of the Total Quality Management movement. One of his most famous quotes is; “Quality is Free,” and this could be found in his book titled M“Quality is free: the art of making quality certain,” published in 1980.

(a) Infer what he meant by saying “Quality is Free.

Philip B Crosby also laid out 4 Absolutes on Quality Management:

• Quality means conformance to requirements
• Quality is achieved by prevention, not by appraisal
• Quality has a performance standard of Zero Defects
• Quality is measured by the price of nonconformance

(b) Imagine you are managing a bubble tea outlet and you need to educate the operating employees who are taking orders and managing monetary transactions or making bubble teas for customers on the 4 Absolutes of Quality Management. For each of the above Crosby’s Absolutes, discuss and provide an example of how the employees could implement the absolute while taking orders and managing monetary transactions or making bubble teas for customers.

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