Question 1

The BECA 2018 Business Excellence People Excellence Award Executive Summary Report presents how the organisation has strived to meet the requirements of the Business Excellence Framework in all 7 Criteria. Please note that you are required to use the current Enterprise Singapore-Business Excellence (BE) Framework, and the provided Summary Report to prepare your answers. In answering the question, you must reference the page number of the Summary Report when citing examples or evidence to support your answers. Indicate the word count at the end of the answer.

Review the sections on Organisation Profile [Pg: 4-5] and “1B. Organisation Culture” under the category “Leadership” in the Summary Report [Pg. 8]. Relate this to the Business Excellence (BE) Framework Requirement; “1.2 Organisation Culture

(a) Examine how BECA works towards providing a conducive organisation culture based on the requirements of the BE Framework. In addition, in your own opinion, identify one deficiency in how BECA executed its organisation culture approach. [note, maximum word count: 250]

(b) Execute an appraisal of BECA’s “Innovation Capabilities” category [Pg 13 of BECA Report] based on requirements stipulated in the BE Framework (2017 version) Category 5.1 “Innovation Capabilities,” and indicate how many points (max 30 points) you would give to BECA for this specific category. State your reasons for the points you award to BECA. [note, maximum word count: 300]