Question 1

Describe these THREE (3) social emotional competencies: Self-Awareness, Self-Management and Social Awareness. For each of the competencies, give a personal example that illustrates your understanding of the concept (marks will be deducted if definitions are not cited properly).

Question 2

The following questions are based on the story about Robert, Marsha and Matthew in Chapter 9 of “Emotional Intelligence in the Workplace” (pages 187-192).

a. Summarise the four-step emotional blueprint used by Marsha in her interaction with Robert.

b. The authors suggested that “it is difficult, but entirely possible, to intentionally manage our emotions as well as those of others” (page 191). Research on the neurobiology of emotions and cognitions, and explain in not more than 800 words on how emotions are regulated (no marks will be given if answer is not supported by research work).