In this GSP216 TMA, SUSS students advise on a familiar banking tension: business teams want faster digital product launches while compliance must keep the bank within regulatory standards. The single case question covers the compliance function’s roles, the part DocuSign and Singpass play in compliance work, and the impact of two technology risks on banks and customers.

Question 1: ABC Bank Ltd Case

ABC Bank Ltd is a mid-sized regional bank headquartered in Singapore, with operations across retail banking, corporate banking, wealth management and digital banking. The bank’s Compliance Department is led by a Chief Compliance Officer (CCO), who reports directly to senior management.

The Dilemma

To remain competitive, senior management at ABC Bank is seeking to accelerate growth in digital banking. However, business leaders have expressed concerns that compliance reviews are slowing down innovation and delaying product launches. As a result, the Head of Compliance must consider how to:

• Maintain regulatory standards without unnecessarily hindering innovation
• Assess whether certain controls can be implemented after launch as post-implementation controls
• Communicate compliance requirements clearly and effectively to business units

Answer the following questions

1. Describe the roles and responsibilities of the Compliance function in ABC Bank. (50 marks)
2. Discuss how DocuSign and SingPass technology have helped support the Compliance function. (30 marks)
3. Technology has transformed the banking industry but also introduces several risks. Choose two of the following risks. Explain each risk and analyse its impact on banks and customers. (20 marks)
   1. Increased vulnerability of customer data to cyberattacks
   2. Risk of impersonation and fraud
   3. Risk of hacking and unauthorised access

Submission Notes

• Include the course code, TMA title, SUSS PI number, name and submission date.
• Any use of generative AI must be acknowledged and cited.