ICT226 End-of-Course Assessment 2026

(Full marks: 100)

Question 1

Review and practice the Procurement Process by completing the Materials Management (MM) Case Study lab exercise in its entirety and answer the following questions.

Question 1a

The name of Step 3 Change Material sounds misleading to some. Explain what was done in that step and why there is a need to do so.

(4 marks)

Question 1b

As evidence of completing the MM Case Study lab exercise up to Step 9 Price-based

Bid Evaluation, capture a screenshot from the step showing

• Quotation from Mid-West Supply ### has been Awarded.
• Quotations from Spy Gear and Dallas Bike Basics were Completed.

The captured screenshot must show your Learn-### number at the top right-hand corner of the screen as shown in the sample screenshot Q1(b) below. FIVE (5) marks will be deducted for screenshots without the Learn-### number.

Screenshot Q1(b)

(9 marks)

Question 1c

As evidence of completing the MM Case Study lab exercise entirely, capture a screenshot from Step 23 Display Purchase Order History showing 2 Invoice Items on the Supplier Invoices tab.

The captured screenshot must show your Learn-### number at the top right-hand corner of the screen as shown in the sample screenshot Q1(c) below. FIVE (5) marks will be deducted for screenshots without the Learn-### number.

Screenshot Q1(c)

(12 marks)

Question 2

Review and practice the Sales & Distribution Process by completing the Sales & Distribution (SD) Case Study lab exercise in its entirety and answer the following questions.

Question 2a

In Step 5 Create Customer Quotation, what were the TWO (2) different types of discounts given to the customer for the purchase of five deluxe touring bikes and TWO (2) professional touring bikes?

(4 marks)

Question 2b

As evidence of completing the SD Case Study lab exercise entirely, capture a screenshot from Step 16 Review Document Flow showing:

• Quotation
• Standard Order
• Net Value
• Outbound Delivery
• Invoice
• Journal Entry
• Item Processing Details

The captured screenshot must show your Learn-### number at the top right-hand corner of the screen as shown in the sample screenshot Q2(b) below. FIVE (5) marks will be deducted for screenshots without the Learn-### number.

Screenshot Q2(b)

(21 marks)

Question 3

In an enterprise system (SCM + ERP + CRM + Collaboration Tools) driven organization:

Question 3a

In which primary and support activities of the organization’s value chain, is collaboration most needed, and why? What are some collaborative tools (names of the tools) that can help them to collaborate?

(10 marks)

Question 3b

What FOUR (4) kinds of insights can be gained from social media that will inform the firm’s ability to get more customers and increase revenue?

(8 marks)

Question 3c

For each of the organization’s touch points / pain points below, examine what data need to be analyzed and what insights will be gained?

Question 3c(i)

Procurement / Supplier Reliability

(4 marks)

Question 3c(ii)

Order Fulfilment / Stockout

(4 marks)

Question 3c(iii)

Service / Customer Churn

(4 marks)

Question 4

Answer the following questions with regards to the ERPSIM Maple Syrup game.

Question 4a

Which Micheal Porter’s competitive strategy(s) can your team adopt in order to win in the ERPSIM game? Explain your choice.

(8 marks)

Question 4b

What data should your team analyze to tailor your pricing strategy and marketing strategy to capture a larger share of the market?

(6 marks)

Question 4c

What should be the optimal way to forecast sales, execute MRP and convert PRs into POs, so that ordering cost and warehousing cost can be minimized.

(6 marks)

—– END OF ECA PAPER —–