Question 1

As a group, prepare a video of a role-play of the above meeting. In the role-play, you should demonstrate empathy, apply appropriate communication skills, and use collaboration and problem-solving skills to manage team relationships and conflict to promote effective teamwork.

Each group member must assume one character (Toby, Bob or Susan) in the role-play of the above meeting. The group may introduce an additional character appropriate for the meeting. The meeting can be a physical in-person meeting or a virtual online meeting. When preparing the plot of the role-play, the group can make appropriate assumptions about the situational case and make appropriate extensions to the situational case. The situational case provides the context going into the above meeting.

Issues the group should consider and discuss when preparing for the role-play may include but are not limited to, the following:

• Who should attend the meeting?
• What do you hope to achieve from the meeting?
• What are the pain points and constraints of each participant?
• Given each participant’s roles and emotional states, how will they demonstrate and apply empathic communication to clarify each other’s concerns and problem-solve collaboratively?
• What alternatives and trade-offs might each participant offer or demand in return?
• How can they influence each other to reach a consensus on a mutually agreeable plan to move forward in the short, medium and long term?