Posted on: 6th Oct 2023
OMGT2228 Operations Management Assignment, RMIT, Singapore: Apply the Kano model to classify the quality of your product/service. Then develop the house of quality for your product/service
- Develop a product/service. You should first critically review the processes needed to develop a product by identifying the customer needs, defining the appropriate level of product/service quality, and considering the other perspectives, i.e., liability issues, ethical considerations, sustainability issues, costs, and profits. Apply the Kano model to classify the quality of your product/service. Then develop the house of quality for your product/service with a clear explanation.
- Define the Bill of Material and develop the MRP for the proposed product/service.
- Define the inventory ordering policies for all components in the bill of material. Estimate necessary data like lead time for your calculation. Cover the issues of order size, reordering point, and safety stock.
- Investigate the top two challenges and discuss directions that relate to operations management of your product/service to effectively and efficiently manage it.
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