Question 1

Imagine that five months have passed since the case described above. Ashley has shown tremendous progress. If her performance continues, she can be promoted to Junior Agent, which also comes with a modest pay raise. Although Ashley still has certain struggles, she has made specific progress. This includes her devoted effort to study up about finance and investment strategies, making her a well-informed agent. She has also gained control of her nervousness and now speaks to clients warmly and with a sincere tone in her voice. She also does not get defensive when questioned or rejected by clients. These are certain behaviors expected of a good agent that she should continue to do more of.

Based on the Cognitive Evaluation Theory, write a short feedback (less than 80 words) to demonstrate how you will give feedback that can reinforce Ashley’s intrinsic motivation. Explain how you have incorporated principles of the theory in crafting the feedback.

Question 2

Imagine yourself as John’s boss for the following scenario.

John is a model employee. He has just recently successfully completed a big project to a high degree of success. Day to day, he has always been a conscientious and self-driven employee. He delivers consistent performance that lives up to your high expectations of your employees. He is also likely to receive a major promotion at the end of the year if he keeps up his performance.

You understand that feedback that managers give self-motivated employees can have a significant impact on their future motivation and performance. Having just learned about his success in the big project, you want to praise John to reinforce his motivation.

Based on the Cognitive Evaluation Theory, write a short feedback (less than 80 words) to demonstrate how you would give a feedback that can reinforce John’s intrinsic motivation. Explain how you have incorporated principles of the theory in crafting this feedback.